Reference

How goodwincasino Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us when you open an account, make a deposit via PayPal, Venmo, or Play+, or contact our support team.

Account data protectionPayPal, Venmo, Play+ payment privacyYour right to access or delete dataNo data sold to third partiesState-law compliant where applicable
goodwincasino How goodwincasino Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account data does not sit in one unguarded bucket. We apply encryption at rest and in transit, run session-token checks on every login, and flag logins from unrecognized devices for a one-time passcode confirmation before granting access. Players in Philadelphia who switch between a desktop browser and a mobile app will notice the OTP step on any new device — that is intentional. Cookies on our site are limited to session management, fraud detection, and performance measurement; we do not run behavioral advertising cookies that follow you off-platform.

Encryption in Transit

All data moving between your browser or app and our servers travels over SSL. Payment references for PayPal and Venmo transactions are never stored in plain text.

Account Security Steps

New-device logins trigger a one-time passcode sent to your registered email or phone. This step applies every time we detect an unrecognized session signature.

Cookie Controls

You can review and adjust cookie preferences in the site footer. Strictly necessary cookies cannot be turned off, but analytics and preference cookies are optional.

Data Retention Policy

We keep your account data for as long as your account is active and for any period required by applicable state law. You may request deletion once your account is closed.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or remove personal data tied to your goodwincasino account, our support team is the fastest route. You can reach us through live chat inside the account dashboard, by email at the address listed in your account settings, or through the in-app help widget on mobile. For identity verification questions — including documents submitted for account approval — the privacy team responds separately from general account support.

Team online

Live Chat

Open the account dashboard and tap the chat icon to reach a support agent directly about any data request or account privacy concern.

Email Support

Send a written data request to the address in your account settings. Include your registered email so we can match your identity quickly.

In-App Help Widget

On mobile, the help widget in the bottom menu connects you to the privacy queue without leaving the app or switching to a browser.

Common Questions About Your Privacy at goodwincasino

Below are the questions we hear most often about how personal data works on our platform. If your question is not covered here, live chat or the email address in your account settings will get you a direct answer from our privacy team.

We collect your name, email, mailing address, date of birth, and the payment identifiers linked to your chosen method — PayPal, Venmo, or Play+. Identity documents submitted during verification are stored separately and encrypted.

We do not sell your personal data. We share only what is necessary with payment processors like PayPal and Venmo to complete transactions, and with identity verification partners required by state law.

Submit a data access request through live chat or email your registered address to the support address in account settings. We aim to respond within the timeframe required by applicable state law.

Yes. Once your account is closed, you may request deletion of your personal data. Some records must be retained for the period required by state law before full deletion is possible.

We use cookies for session management, fraud detection, and performance measurement only. You can adjust non-essential cookie settings in the site footer at any time without affecting your account.

Only the transaction reference and confirmation status are stored on our side. Your PayPal or Venmo credentials stay with those processors and are never written to our database in full.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.